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Privacy Policy

PRIVACY POLICY

Last Updated: June 2, 2026

Cactus Ridge Home Services ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (http://cactusridgehomecleaning.com/) or use our house cleaning services.

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access our website or use our services.

I. Information We Collect

We may collect personal information that you voluntarily provide when requesting a quote, scheduling a cleaning, or contacting us. The information we collect depends on the context of your interaction with us and may include:

Personal Information Provided by You

Full name
Email address
Phone number
Service address and/or mailing address
Billing information and payment card details
Details about your home or property and the services you are requesting (e.g., number of rooms, square footage, pets, special instructions)
Photos of your home submitted for quoting or documentation purposes
Any other information you choose to provide via our website, email, phone, or text

Information Automatically Collected

When you visit our website, we automatically collect certain technical information that does not directly identify you. This includes your IP address, browser type and version, device characteristics, operating system, referring URLs, and data about how and when you use our website. We use this information primarily to maintain the security and functionality of our website and for internal analytics.

Like many businesses, we also collect information through cookies and similar technologies. You can manage cookie preferences through your browser settings.

II. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide our services: scheduling appointments, delivering cleaning services, providing estimates and quotes, and communicating with you about your service.
To respond to your inquiries: answering questions and requests submitted through our website, phone, email, or text.
To process payments: using your billing information to complete payment for services rendered.
To send you communications: appointment confirmations, reminders, follow-up messages, satisfaction surveys, review requests, and promotional offers. You may opt out of marketing communications at any time.
To improve our services: using analytics data to understand how our website is used and to enhance our services and customer experience.
To protect our business: enforcing our Terms of Service, complying with legal obligations, and protecting our rights, privacy, safety, or property.

III. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following situations:

Service Providers and Subcontractors: We may share your information with trusted cleaning professionals and subcontractors who assist us in delivering services at your home. These parties are given only the information necessary to perform their work and are contractually required to protect your information.
Payment Processing: We share payment information with our payment processor(s) to complete transactions. We do not store your full credit or debit card details on our servers.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified before your personal information becomes subject to a different privacy policy.
Legal Requirements: We may disclose your information when required by applicable law, governmental request, court order, or legal process.
Protection of Rights: We may disclose your information where necessary to investigate or prevent suspected fraud, policy violations, or threats to the safety of any person.

IV. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to store and access information. Cookies are small data files placed on your device that help us improve your browsing experience, understand which pages are most visited, and support site functionality.

Types of cookies we may use:

Essential cookies: Required for the website to operate properly.
Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
Marketing cookies: Used to display relevant advertisements based on your browsing behavior.

Most web browsers accept cookies by default. You may configure your browser to remove or reject cookies, though doing so may affect the functionality of certain features on our website.

V. Third-Party Services

Our website may use third-party tools such as Google Analytics or similar services to analyze website traffic and user behavior. These services may collect information about your use of our website and other sites. We do not control these third-party services, and their use of your information is governed by their own privacy policies.

Our website may also contain links to external websites not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

VI. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information. However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee that unauthorized parties will never be able to access it. Transmission of personal information to and from our website is at your own risk.

VII. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. When we no longer have a legitimate business need to process your information, we will delete or anonymize it.

VIII. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct any inaccurate or incomplete information.
Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt Out: You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email we send, or by contacting us directly.

California Residents (CCPA/CPRA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe and in accordance with applicable law.

IX. Children's Privacy

Our website and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.

X. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track your online activity. Because there is no uniform standard for recognizing DNT signals, we do not currently respond to DNT browser signals or similar mechanisms.

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be reflected by a revised "Last Updated" date at the top of this page and will be effective upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.